Onboarding & Customer Success Manager (SaaS)

Location: Hybrid in Valencia or Barcelona, Spain

Base salary: €26,000–€28,000 per year, plus a variable component of up to €3,000 based on objective achievement.

Company

hirify.global provides a modular platform for secure digital transactions, including identity verification, KYC, electronic signatures, and legal archiving.

What you will do

• Lead implementation and onboarding projects for new customers, ensuring seamless integration with the product ecosystem.
• Analyze onboarding processes, identify risks and bottlenecks, and coordinate corrective actions with internal teams.
• Build long-term customer relationships, monitor product adoption, and provide usage guidance and best practices.
• Track customer success metrics such as NPS, churn, and upsell opportunities using platforms including Salesforce, HubSpot, and Hotjar.
• Gather customer feedback and collaborate with Sales, Product, Development, and Support to improve the customer experience.
• Drive retention, limit churn to below 5%, and support quarter-on-quarter MRR expansion.

Requirements

• 2–3 years of experience in project management, process management, or customer success, ideally in SaaS or consulting.
• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Strong knowledge of process management, continuous improvement, data analysis, and process mapping.
• Familiarity with Agile, Scrum, project management tools, and process visualization software.
• Strong communication, leadership, decision-making, problem-solving, and prioritization skills.
• Fluent Spanish and English required.

Nice to have

• French language skills.
• Certifications in Agile, Lean, Salesforce, AWS, Microsoft, or relevant platforms.

Culture & Benefits

• Flexible hybrid work setup and flexible working hours.
• Summer intensive schedule and intensive Fridays throughout the year.
• Health insurance for the employee and 50% coverage for children.
• Flexible benefits through Coverflex.
• Access to specialized technical training platforms and a birthday day off.
• Permanent employment role.

Hiring process

• 30-minute HR discovery call.
• Business interview, followed by a business case and a second interview with feedback.
• Reference check.