Customer Success Manager (SaaS)

Location: Barcelona, Spain. Hybrid role with three days per week in the office. Candidates must be eligible to work in Spain.

Salary: €30,000–€40,000 per year, depending on experience.

Company

hirify.global is a product-led SaaS company helping businesses manage software subscriptions, control spend, reduce excess costs, and streamline administrative tasks.

What you will do

• Manage a portfolio of 200+ primarily mid-sized, venture-backed customers and build strong relationships with tech CFOs.
• Advise customers on hirify.global best practices and recommend product features aligned with their business goals.
• Support onboarding and training, ensuring successful adoption and integration into customer workflows.
• Lead Quarterly Business Reviews for strategic customers, demonstrate ROI, and align on future objectives.
• Identify expansion opportunities while maintaining a focus on measurable customer value.
• Forecast churn and growth, report portfolio performance, and advocate for customer needs with internal teams.

Requirements

• 2+ years of experience in Customer Success.
• Experience leading strategic customer conversations, including onboarding, QBRs, and expansion discussions.
• Excellent English and familiarity with basic finance terminology.
• Proven experience in a startup or scaleup environment.
• Prior exposure to finance-facing customer work, software spend, CFO stakeholders, or SaaS finance workflows.
• Eligible to work in Spain.

Nice to have

• Experience in the technology sector.
• Experience with Salesforce.

Culture & Benefits

• Hybrid work environment with three office days per week and regular company offsites.
• Private medical insurance and a corporate ClassPass account.
• £/€500 annual training budget for professional development.
• Apple MacBook and a €100 monthly food allowance.
• Office with outdoor terraces, showers, secure bike storage, snacks, fruit, and team lunches.