Spanish Customer Operations Representative (iGaming)

Location: Ceuta, Spain; hybrid work with up to 80% from home and 20% office attendance

Company

hirify.global operates online betting and gaming brands including William Hill, 888, and Mr Green.

What you will do

• Assist customers through live chat, telephone, and email across hirify.global products and brands.
• Resolve customer requests at first contact using available tools and resources.
• Collaborate with other departments to resolve specific customer cases.
• Verify customer documents and apply processes for Responsible Gaming, Compliance, Complaints, and Transactions.
• Use software and back-office tools while analyzing customer contacts to improve performance.
• Participate in training and business projects with the management team.

Requirements

• Spanish required for customer operations support.
• Good English, both oral and written, required.
• Responsibility, autonomy, problem-solving, teamwork, and positive communication.
• Multitasking skills and the ability to work under pressure.
• Adaptability to change and openness to feedback.
• Ability to work rotating shifts: 08:00–16:00 or 16:00–24:00.

Nice to have

• Previous customer assistance experience.
• Experience in the online gambling industry.
• English CV submitted with the application.

Culture & Benefits

• Hybrid work with up to 80% home working.
• Competitive salary and holiday entitlement.
• eLearning and career development support.
• Maternity, paternity, and paid caring-responsibility leave.
• Healthcare, mental health support, financial education, and gym discounts.

Hiring process

• Submit an application.
• Complete an initial screening call.
• Attend an interview stage.