Customer Support Associate (English Speaker)

Location: Barcelona, Spain; hybrid with work-from-home opportunities

Company

hirify.global develops software that helps innovators design and build products, buildings, infrastructure, and media.

What you will do

• Support customers through live chat, email, and phone.
• Troubleshoot technical issues and answer product usage, onboarding, setup, and subscription questions.
• Report technical issues and log accurate tickets documenting each issue and resolution.
• Collaborate with Sales, Customer Success, Engineering, Customer Experience, Finance, Tier 2 specialists, and leadership.
• Raise customer concerns, sentiment, and product feedback while contributing to support-related projects.
• Work toward team goals including CSAT, quality, productivity, and adherence.

Requirements

• At least 1 year of customer support experience in a SaaS environment.
• Experience supporting customers through email, phone, and live chat.
• Experience troubleshooting iOS, Android, Windows, and cloud-based software such as Microsoft Suite and OneDrive.
• Strong verbal and written communication skills, composure, patience, integrity, and accountability.
• Ability to manage multiple customer interactions, use available resources, support peers, and learn new tools.
• Mandatory English proficiency.

Culture & Benefits

• Hybrid work with opportunities to work from home.
• Collaborative, consultative, and continuous-improvement-oriented work environment.
• Compensation may include base salary, annual cash bonuses, stock grants, and benefits depending on experience and geographic location.
• In-person onboarding and/or identity verification may be required.