Customer Care Specialist

Location: Barcelona, Spain; on-site

Company

hirify.global provides a software platform that independent hoteliers and property owners use to run their businesses.

What you will do

• Provide timely, high-quality customer support through chat, phone, and email.
• Guide hoteliers through the platform and help them build product knowledge and self-sufficiency.
• Diagnose and resolve technical issues, escalating complex cases to Product and Engineering when needed.
• Build customer relationships that support satisfaction, loyalty, and long-term retention.
• Monitor feedback, identify recurring issues, and suggest improvements to support processes.
• Collaborate with Product, Engineering, and Customer Success while staying current on product updates.

Requirements

• Fluency in at least two of French, Italian, and Spanish.
• Strong written and verbal English.
• At least one year of experience in a customer-facing role involving chat, phone, or email support.
• Strong customer orientation and the ability to adapt communication to different profiles and levels of technical familiarity.
• Structured problem-solving skills, empathy, organisation, and the ability to remain calm under pressure.
• Ability to manage multiple open cases autonomously while collaborating effectively across teams.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Stock options with a progressive vesting schedule.
• Comprehensive health insurance and flexible benefits for meals, childcare, transportation, and training.
• On-demand salary access.
• Book purchases and access to a shared team library.
• International team representing more than 35 nationalities in a European tech hub.