Circle Lead (HR Operations)

Location: Manila, One Ayala Tower 2

Company

hirify.global delivers global shared-services and people-services operations for an international banking organization.

What you will do

• Lead daily operations for employee lifecycle services, ensuring service levels, quality, risk controls, and customer expectations are met.
• Manage complex multi-country services through prioritization, capacity planning, workforce management, and business continuity planning.
• Lead migrations, transitions, and onboarding of new countries, services, processes, and capabilities, including knowledge transfer, readiness planning, hypercare, and post-go-live stabilization.
• Build relationships with People Services teams, HR Business Partners, Service Owners, Quality and Control partners, and senior leaders to align priorities and resolve escalations.
• Drive operational governance through performance reviews, SLA and KPI monitoring, issue management, risk escalation, audit readiness, and process documentation.
• Coach and develop teams while driving continuous improvement, automation, simplification, and standardization.

Requirements

• At least 15 years of relevant experience in operations, HR shared services, people services, business services, or a comparable service delivery environment.
• At least 10 years of people leadership experience, preferably managing experts, large teams, or multi-country operational teams.
• Experience with HR operations and employee lifecycle processes in Workday, including onboarding, employee data changes, organizational management, and offboarding.
• Proven experience managing migrations, transitions, transformation initiatives, or large-scale operational change.
• Strong knowledge of service management, SLA/KPI management, process controls, audit readiness, risk management, coaching, performance management, and succession planning.
• Fluent English communication skills, written and verbal, are required. A bachelor’s degree in Human Resources, Business Administration, Management, Psychology, or a related field is required; a master’s degree or professional certification is advantageous.

Culture & Benefits

• Work in a fast-changing, matrixed, international organization.
• Collaborate with global and local teams across multiple countries and functions.
• Support a people-focused, accountable, and high-performance culture.
• Contribute to scalable service improvements and better employee experiences.