Global People Services Manager/Team Lead

TL;DR

Global People Services Manager/Team Lead: Leadership for end-to-end delivery, governance, and continuous evolution of Global People Services across designated regions with an accent on scalable HR service operations, regulatory compliance, and employee experience. Focus on standardizing processes, driving operational transformation, and partnering with COEs, HRBPs, and technology teams.

Location: Hybrid in Cyberjaya

Company

Global data and technology company powering opportunities for people and businesses in financial services, fraud prevention, healthcare, automotive, and more.

What you will do

• Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive HR activities into a scalable operating model
• Set and govern service performance standards including SLAs, escalation thresholds, risk prioritization, and experience metrics
• Act as senior authority for complex, high-risk, or sensitive HR cases, making balanced decisions
• Drive continuous improvement using data, Lean Principles, and root-cause analysis to reduce volume and eliminate failure demand
• Partner with COEs, HRBPs, and People Technology to clarify accountability, refine hand-offs, and enable self-service and automation

Requirements

• Deep expertise in HR Operations, Shared Services, or Global Service Delivery managing high-volume, multi-process HR work
• Proven experience owning service performance, SLAs, risk, and compliance in regulated environments
• Strong stakeholder influence with senior HRBPs, COE leaders, and business leaders
• Demonstrated success in process simplification, governance design, and operating model transformation
• Data-driven mindset to convert operational insights into strategic action
• Strong leadership presence to set direction, make decisions, and hold teams accountable

Nice to have

• Comfort operating in ambiguity and complexity, balancing speed, quality, and risk
• Highly credible advisor on process, compliance, and service governance

Culture & Benefits

• Collaborative and inclusive environment empowering innovation, experimentation, and learning
• Diverse workforce driving success, with accommodations for disabilities
• Focus on big goals, co-creation, and audacity for creativity and risk-taking