Starlink Enterprise Account Manager (Fixed-Site)

Location: Onsite in Hawthorne, California; this is not a remote position and relocation is required if not local.

Salary: $115,000–$180,000 annual base salary.

Company

SpaceX develops space technologies, including Starlink, a satellite constellation providing low-latency broadband internet.

What you will do

• Serve as the primary point of contact for enterprise customers from contract signature through onboarding, activation, account management, retention, and growth.
• Manage custom Starlink connectivity solutions for industries such as maritime, rail, trucking, agriculture, cellular backhaul, and satellite communications.
• Define and streamline processes that enable custom solutions to scale across the business.
• Resolve customer issues, manage expectations, identify requirements, and maintain strong customer relationships.
• Communicate customer feedback internally to influence technical and programmatic development.
• Lead process and system improvements across cross-functional teams while managing revenue readiness, schedules, requirements, and risks.

Requirements

• Bachelor’s degree, or a high school diploma/equivalency certificate plus 10+ years of relevant professional experience.
• 3+ years of consulting or project management experience and 3+ years in a customer-facing role.
• Ability to manage multiple projects and deliver under tight time and resource constraints.
• Technical knowledge of Starlink or telecommunications in at least one area, such as satellites, ground networks, or user terminals.
• Strong communication, presentation, problem-solving, empathy, active listening, and contract-document interpretation skills.
• Must be available for extended hours and weekends when needed and travel up to 15% to customer sites or meetings.

Nice to have

• Knowledge, experience, or interest in specific customer industries, including maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications.
• Experience converting customer feedback into actionable improvements.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k), disability and life insurance, paid parental leave, paid vacation, paid holidays, and paid sick leave.
• Potential stock or long-term cash awards, discretionary bonuses, and employee stock purchase plan access.