Starlink Enterprise Account Manager (Fixed-Site)

Location: Hawthorne, CA, United States; this is not a remote position and requires relocation if not local.

Salary: $115,000–$180,000 annually, plus potential stock or long-term cash awards, discretionary bonuses, and employee stock purchase opportunities.

Company

SpaceX develops space technologies and operates Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Manage a portfolio of enterprise customers from contract signature through onboarding, activation, retention, and account growth.
• Support custom Starlink connectivity solutions for industries including maritime, rail, trucking, agriculture, cellular backhaul, oil and gas, and satellite communications.
• Deliver customer service, resolve issues, manage expectations, and communicate account requirements, schedules, readiness, and risks.
• Collect and champion customer feedback to influence technical and programmatic development.
• Define and streamline scalable processes across customer onboarding, handoffs, and execution.
• Lead process and system improvements that enhance the customer experience and support business growth.

Requirements

• Bachelor's degree, or a high school diploma/equivalency certificate with 10+ years of relevant professional experience.
• 3+ years of consulting or project management experience and 3+ years in a customer-facing role.
• Experience managing multiple projects under tight time and resource constraints.
• Strong communication, presentation, problem-solving, empathy, active listening, and resilience skills.
• Ability to read contract documents and identify requirements and deliverables.
• Must be eligible to work under U.S. ITAR requirements through U.S. citizenship or nationality, lawful permanent residency, refugee or asylee status, or required government authorizations.

Nice to have

• Knowledge, experience, or interest in enterprise customer industries such as maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications.
• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Experience turning customer feedback into actionable improvements.

Culture & Benefits

• Availability for extended hours and weekends when needed for critical milestones or operations shifts.
• Travel of up to 15% to customer sites and meetings.
• Medical, vision, and dental coverage, plus a 401(k) retirement plan.
• Short- and long-term disability insurance, life insurance, paid parental leave, and employee discounts.
• Three weeks of paid vacation, 10 or more paid holidays, and paid sick leave under company policy.