Customer Success Manager

Location: Chicago, IL

Annual base salary: $100,000–$125,000, plus bonus and incentive compensation and participation in the employee stock option program.

Company

hirify.global provides an AI-driven supply chain transformation platform and real-time visibility solution for global enterprises, using supply chain data, digital twins, and AI-powered digital workers to prevent disruptions and optimize performance.

What you will do

• Own relationships with assigned enterprise customers, increasing product adoption, usage, retention, and satisfaction.
• Act as a trusted strategic advisor and drive continued value from hirify.global products and services.
• Establish customer goals and key performance indicators and help customers achieve them.
• Facilitate quarterly Executive Business Reviews covering goals, progress, and opportunities.
• Identify and develop upsell opportunities, prepare customers for advocacy, and support customer expansion.
• Advocate for customer needs across departments, manage escalations, and align internal priorities.

Requirements

• At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company.
• Ability to multitask and prioritize workload effectively.
• Ability and flexibility to work cross-functionally in a fast-growing company where rapid change is the norm.
• Strong drive for efficiency, problem resolution, and timely, quality-focused execution.
• Ability to travel 10% or more of the time.

Nice to have

• Supply Chain industry experience.

Culture & Benefits

• Collaborative and inclusive culture focused on empathy, problem solving, and celebrating differences.
• Medical, dental, and vision benefits starting on the first day of employment.
• 401(k) retirement savings with employer match, life insurance, and short-term disability insurance.
• Generous PTO, global recharge days, standard holidays, volunteer days, and paid parental leave for all parents.
• Family planning and inclusive wellbeing resources, annual wellness stipend, technology reimbursement, and ongoing learning and development opportunities.
• Commuter benefits for in-office employees in Chicago, plus bonus, incentive compensation, and stock options.