Customer Success Manager (AI)

Location: United States; hybrid

Salary: $120K–$180K per year, plus equity and bonus

Company

Builds infrastructure for enterprises to create and orchestrate AI workforces that make decisions, take action, and run operations across enterprise systems.

What you will do

• Own a portfolio of large enterprise accounts as the primary day-to-day and executive-level contact.
• Define customer success metrics and drive adoption, time-to-value, retention, renewals, and expansion.
• Run business reviews that connect performance data with business outcomes and next steps.
• Identify and lead expansion into new use cases, business units, and geographies in partnership with Sales.
• Partner with forward-deployed engineers and deployment strategists to scope, launch, and iterate on workflows.
• Monitor account health, capture customer feedback for Product and Engineering, and build repeatable onboarding playbooks and best practices.

Requirements

• 4–7 years of experience in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company, including enterprise account management.
• Experience driving adoption, retention, and expansion, with ownership of renewal and growth targets.
• Strong executive presence and ability to communicate with both operations staff and C-level stakeholders.
• Ability to read usage and performance metrics, build clear narratives, and recommend next steps.
• Technical curiosity and comfort discussing integrations, APIs, workflows, and AI concepts with customers and engineers; coding is not required.
• Ownership mindset, speed, and ability to operate effectively in ambiguity at a fast-growing startup.

Nice to have

• Hands-on logistics, freight, or supply chain experience, ideally managing large, multi-stakeholder accounts at a freight broker, 3PL, carrier, shipper, or logistics technology company.
• Experience with AI, automation, or voice products.
• Familiarity with TMS, WMS, or CRM systems.
• Spanish, Portuguese, or another language.
• Experience at an early-stage or high-growth startup.

Culture & Benefits

• Ownership and autonomy, with encouragement to ship and take responsibility for outcomes.
• Emphasis on craftsmanship, quality, first-principles thinking, urgency with focus, and meritocracy.
• Friendly, genuine, respectful, and feedback-oriented working environment.
• Healthcare, dental, and vision coverage.
• Equity in a high-growth startup and the opportunity to work with a team of engineers and builders.