Starlink Account Manager (Canadian Federal)

Location: Redmond, Washington, United States. Travel to SpaceX offices and customer locations may be required, with extended hours or weekends needed for critical milestones and operations shifts.

Salary: $115,000–$185,000 annual base salary.

Company

SpaceX develops space technologies and operates Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Manage a portfolio of Canadian federal government customers from contract signature through onboarding, account management, retention, and revenue growth.
• Deliver customer service, resolve issues, build relationships, manage expectations, and identify customer requirements.
• Collect and communicate customer feedback to influence Starlink product, programmatic, and technical development.
• Track readiness, requirements, schedules, risks, and forecasted revenue for assigned accounts.
• Serve as an internal expert on the federal and civilian government vertical and lead high-impact commercial decisions.
• Design and implement process and system improvements that accelerate customer growth and enable the team to scale.

Requirements

• Bachelor’s degree, or a high school diploma/equivalency certificate with 5+ years of professional business development, operations, engineering, or account management experience.
• 4+ years of experience in account management, customer success, or business operations.
• 1+ years of experience working with government customers.
• Experience managing complex projects and contracts, including intake, renegotiation, schedules, and delivery under resource constraints.
• Strong written and verbal communication, negotiation, business judgment, and presentation skills.
• Must meet U.S. ITAR eligibility requirements: U.S. citizenship or nationality, lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. Department of State authorizations.

Nice to have

• Experience supporting technical products or services and working with Canadian federal or civil government customers.
• Knowledge of federal or public-sector organizations, telecommunications, manufacturing, satellite communications, or supply chain.
• Technical knowledge of satellites, ground networks, user terminals, or related telecommunications technology.
• Experience building long-term customer relationships and synthesizing requirements into product or feature recommendations.

Culture & Benefits

• Employment includes comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan, disability and life insurance, paid parental leave, and employee discounts.
• Three weeks of paid vacation and 10 or more paid holidays per year.
• Washington employees accrue paid sick time in accordance with state and federal law.
• Potential long-term incentives, discretionary bonuses, and participation in an Employee Stock Purchase Plan.
• Employee shuttles operate Monday through Friday from select Seattle locations to the Redmond office.