Sr. Manager, Customer Success (SaaS)

Location: Chicago, IL or Remote, USA. Approximately 25% travel is required for client site visits.

Annual base salary: $145,000–$175,000, plus bonus, incentive compensation, and employee stock options.

Company

hirify.global provides an AI-driven supply-chain visibility and orchestration platform that turns real-time supply-chain data into automated action for global enterprises.

What you will do

• Lead, coach, hire, onboard, and develop a team of Customer Success Managers.
• Build relationships with customer executives and strategic account champions, serving as an escalation point for conflict resolution.
• Manage account planning, business objectives, customer health, risk mitigation, renewals, and expansion opportunities.
• Advance Customer Success playbooks with Customer Enablement and guide day-to-day execution.
• Partner with Sales, Operations, Product, and Leadership to improve customer outcomes and account growth.
• Travel approximately 25% for client site visits and contribute to a customer-focused culture.

Requirements

• 7+ years of experience in account management, consulting, or customer success.
• 3+ years of direct management experience leading customer-facing teams.
• Experience in supply chain, freight management, or a related SaaS business.
• Experience working with complex software and recurring-revenue business models.
• Bachelor’s degree or equivalent experience; an MBA is a plus.
• Strong communication, presentation, analytical, negotiation, and consensus-building skills.

Nice to have

• Technology startup experience.
• MBA.

Culture & Benefits

• Remote work is available in the USA, with commuter benefits for Chicago-based in-office employees.
• Medical, dental, and vision benefits begin on the first day of employment.
• 401(k) retirement savings with employer match, life insurance, and short-term disability insurance.
• Generous PTO, global recharge days, paid parental leave, volunteer days, and standard holidays.
• Annual wellness stipend, family-planning and wellbeing resources, technology reimbursement, and learning opportunities.
• Bonus and incentive compensation plus participation in the employee stock option program.