Customer Success Manager, Global Tech Touch (GIS/Geospatial)

Location: Hybrid role based in San Francisco, CA or Arlington, VA, with three office days per week.

Salary: $85,600–$106,960 USD annual base salary for the San Francisco location, plus potential commission, bonus, and equity.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and delivers satellite imagery through a cloud-based platform for commercial, environmental, and humanitarian applications.

What you will do

• Manage global small-customer business and partner relationships across the EMEA and AMER regions.
• Provide low-touch onboarding, training, support, and timely solutions to help customers adopt hirify.global products.
• Communicate with customers throughout the contract lifecycle and escalate important issues when needed.
• Coordinate with Finance, Product, Sales, and other internal teams.
• Lead contract renewal and expansion discussions and identify upselling opportunities.

Requirements

• At least 2 years of relevant work experience and a bachelor's degree in a relevant field.
• Good working knowledge of geospatial technologies, GIS, or remote sensing, including geometry manipulation, file conversion, and basic GIS operations.
• Experience with GIS applications such as QGIS, ESRI, or Google Earth Engine.
• Excellent written and verbal English communication skills and the ability to coordinate with international customers and sales teams.
• Creative problem-solving skills, a proactive work style, and the ability to multitask, prioritize, and adapt to change.

Nice to have

• Working knowledge of Salesforce across the customer lifecycle and contract renewal process.
• Sales negotiation skills.

Culture & Benefits

• People-centric culture focused on belonging, inclusion, and humanitarian impact.
• Medical, dental, and vision plans, plus a company-supported Health Savings Account.
• Paid time off, holidays, company-wide days off, and 16 weeks of paid parental leave.
• Home office, phone, and internet reimbursements, plus commuter benefits for employees local to an office.
• Wellness and employee assistance programs, tuition reimbursement, LinkedIn Learning access, equity, and paid volunteer time off.

Hiring process

• Applications are reviewed on a rolling basis and the posting may close early.
• Select interviews may be recorded with candidate consent for transcription and summarization; candidates may opt out.
• Use of AI tools is prohibited during live interviews and assessments unless explicitly permitted.