Sr. Manager, Starlink Enterprise Accounts (State & Local Programs)

Location: Bastrop, Texas, United States; travel to SpaceX offices and customer locations required

Company

SpaceX develops spaceflight technologies and Starlink satellite broadband services.

What you will do

• Build and implement growth strategies for delivering Starlink through government-subsidized programs.
• Grow the enterprise account management function, hire and lead an exceptional team, and establish goals, metrics, and performance visualizations.
• Develop scalable account-management tools and capabilities with application software and finance teams.
• Manage non-technical project execution, including government subsidy contracts, requirements, schedules, risks, activations, and revenue forecasts.
• Own customer relationships from contract signature through onboarding, retention, and account growth.
• Collect customer feedback and use it to influence programmatic and technical development.

Requirements

• Bachelor's degree.
• 10+ years working with State and Local executives and customers supporting a technical product or service.
• 5+ years of direct people management experience.
• Exceptional written and verbal communication, negotiation, conflict resolution, and customer relationship skills.
• Must be eligible under U.S. ITAR requirements: U.S. citizen or national, lawful permanent resident, refugee, asylee, or eligible to obtain the required authorizations.
• Must be available for extended hours or weekends when needed and willing to travel to offices and customer locations.

Nice to have

• 12+ years working with government customers and system integrators.
• Experience building and scaling teams, functions, projects, or business initiatives in a fast-paced startup environment.
• Familiarity with Starlink products, services, and customer support systems.

Culture & Benefits

• Autonomous, fast-paced, and demanding work environment.
• Focus on customer satisfaction, scalable operations, and reducing manual processes.
• Equal opportunity employment based on merit, competence, and qualifications.