Sr. Manager, Starlink Enterprise Accounts (State & Local Programs)

Location: Bastrop, Texas, United States; travel to other SpaceX offices and customer locations is required as needed.

Company

SpaceX develops aerospace technologies, including Starlink, a satellite constellation providing low-latency broadband internet.

What you will do

• Build and implement strategy and growth plans for delivering Starlink through government-subsidized programs.
• Grow the Starlink enterprise account management function, hire and lead the team, and develop scalable tools, capabilities, metrics, and visualizations.
• Manage non-technical projects for government-subsidized accounts, including contract readiness, requirements, schedules, risks, activation goals, and revenue forecasts.
• Own customer relationships from contract signature through onboarding, activation, retention, and account growth.
• Coordinate with application software, finance, technical, and other cross-functional teams to automate account operations and reduce manual work.
• Champion customer feedback and use it to influence programmatic and technical development.

Requirements

• Bachelor's degree.
• 10+ years working with state and local executives and customers supporting a technical product or service.
• 5+ years of direct people management experience.
• Strong customer communication, negotiation, conflict resolution, project leadership, and team-development skills.
• Must meet U.S. ITAR eligibility requirements, including U.S. citizenship or nationality, lawful permanent residency, refugee or asylee status, or eligibility to obtain the required authorizations.
• Must be available for extended hours and weekends when required and travel to SpaceX offices and customer locations.

Nice to have

• 12+ years working with government customers and system integrators.
• Experience rapidly growing and scaling a new team or function in a demanding startup environment.
• Familiarity with Starlink products, services, and customer support systems and processes.

Culture & Benefits

• Fast-paced, autonomous, and demanding work environment.
• Focus on customer satisfaction, scalable operations, and minimizing manual work.
• Opportunity to build a new enterprise account management function and lead significant business initiatives.
• Equal employment opportunity based on merit, competence, and qualifications.