Senior Customer Success Manager (SaaS)

Location: On-site in the United States; listed locations include Atlanta, Boston, Chicago, Dallas, and San Francisco. Travel is required to meet customers and lead regional events.

Salary: $130,000–$145,000 in Boston, Atlanta, Chicago, and Dallas; $145,000–$180,000 in San Francisco. On-target compensation includes base salary and variable compensation tied to company and individual performance.

Company

hirify.global provides AI and ERP solutions for local and state governments, including public-sector platforms for asset management, procurement, accounting, billing, permitting, and transparency.

What you will do

• Own net retention, renewals, enterprise usage, and account health across a portfolio of approximately 20 high-value accounts.
• Create customer success plans that align hirify.global products with customer goals and drive adoption, retention, and expansion.
• Build relationships with senior stakeholders including Finance Directors, City Managers, and Council Members.
• Partner with Sales, Product, and Field leadership to improve products, resolve high-priority escalations, and refine go-to-market strategy.
• Advocate for customers, resolve issues proactively, travel to customer engagements, and lead regional user groups.
• Complete advanced hirify.global training and mentor junior customer success managers on product messaging and sales approaches.

Requirements

• 5+ years of account management, customer success, or sales experience, ideally in a complex technology, finance, or accounting SaaS environment.
• A consistent track record of exceeding quarterly retention and revenue goals.
• Outstanding communication, negotiation, and presentation skills, with the ability to build collaborative executive-level relationships.
• Ability to quickly master product verticals including local and state government, special districts, and higher education.
• High proficiency in Salesforce, G-Suite, and modern customer success platforms, with the ability to translate technical features into business outcomes.
• Bachelor’s degree required.
• Willingness and ability to travel as required to meet customers and lead regional events.

Nice to have

• Sales training methodology experience such as MEDDIC or Challenger.
• Graduate degree.

Culture & Benefits

• Mission-driven work focused on more effective and accountable government.
• Fast-paced, results-driven environment with opportunities to innovate and take ownership.
• Healthcare options, flexible vacation, and paid company holidays.
• 401(k) with company match, paid parental leave, wellness stipends, and HSA contributions.
• Professional development and growth opportunities in a collaborative office environment with weekly catered lunches.