Senior Strategic Customer Success Partner (Logistics)

TL;DR

Senior Strategic Customer Success Partner (Logistics): Managing client retention, growth, and contract strategy for complex accounts with an accent on financial ownership and supply chain data analysis. Focus on driving strategic initiatives, conducting business reviews, and fostering long-term client satisfaction within the transportation sector.

Location: Must be based in or able to commute to Greensboro, NC; Newport, KY; or St. Louis, MO

Company

hirify.global is a leading logistics technology platform that helps companies move goods more reliably and efficiently by leveraging real-time data and transportation capacity.

What you will do

• Manage customer retention, growth, and contract lifecycle for accounts of varying complexity.
• Serve as the primary liaison between assigned customers and internal departments.
• Conduct weekly, monthly, and quarterly business reviews and ideation sessions.
• Maintain financial ownership, including freight cost forecasting and budgeting for customer revenue.
• Interpret supply chain data to drive actionable insights and continuous improvement.
• Travel to customer locations as needed, up to 30% of the time.

Requirements

• Must be authorized to work in the US; no immigration sponsorship or transfer available.
• At least 3 years of experience in a customer-facing role within transportation or logistics.
• Proven experience with financial responsibilities such as cost savings, net revenue, or P&L management.
• Proficiency in creating reports using Excel or Google Docs.
• High school diploma or GED equivalent.

Nice to have

• Bachelor’s degree in business, logistics, or related fields.
• 5 years of experience in logistics and transportation.
• Experience presenting to senior leadership.
• Prior account management experience.
• Proficiency with Tableau or Power BI.

Culture & Benefits

• Comprehensive company-sponsored health, dental, and vision plans.
• 401k retirement plan with company match.
• Financial and mental wellness benefits.
• Parental leave and short/long-term disability coverage.
• Life insurance and potential performance-based incentive bonuses.