Senior Strategic Customer Success Partner (Logistics)

Location: Must be based in or able to commute to Greensboro, NC; Newport, KY; or St. Louis, MO

Company

hirify.global is a leading logistics technology platform that helps companies move goods more reliably and efficiently by leveraging real-time data and transportation capacity.

What you will do

• Manage customer retention, growth, and contract lifecycle for accounts of varying complexity.
• Serve as the primary liaison between assigned customers and internal departments.
• Conduct weekly, monthly, and quarterly business reviews and ideation sessions.
• Maintain financial ownership, including freight cost forecasting and budgeting for customer revenue.
• Interpret supply chain data to drive actionable insights and continuous improvement.
• Travel to customer locations as needed, up to 30% of the time.

Requirements

• Must be authorized to work in the US; no immigration sponsorship or transfer available.
• At least 3 years of experience in a customer-facing role within transportation or logistics.
• Proven experience with financial responsibilities such as cost savings, net revenue, or P&L management.
• Proficiency in creating reports using Excel or Google Docs.
• High school diploma or GED equivalent.

Nice to have

• Bachelor’s degree in business, logistics, or related fields.
• 5 years of experience in logistics and transportation.
• Experience presenting to senior leadership.
• Prior account management experience.
• Proficiency with Tableau or Power BI.

Culture & Benefits

• Comprehensive company-sponsored health, dental, and vision plans.
• 401k retirement plan with company match.
• Financial and mental wellness benefits.
• Parental leave and short/long-term disability coverage.
• Life insurance and potential performance-based incentive bonuses.