Senior Customer Success Manager - Enterprise

Location: Hybrid, with regular in-office presence required in Toronto, Minneapolis, or Rogers, Arkansas.

Annualized on-target compensation: $70,000–$90,000 CAD/US, including base salary and annualized commission target.

Company

Cloud-based supply chain management solutions provider serving a global network of retail trading partners.

What you will do

• Understand customers’ business models, build trusted-adviser relationships, and align partnerships with strategic goals.
• Create success plans covering critical success factors, metrics, targets, and recommendations.
• Deliver revenue recovery services while supporting customer satisfaction, retention, and long-term value.
• Monitor account performance, keep projects on track, and drive adoption through structured programs for low-usage accounts.
• Expand contract value through scope expansion and cross-selling additional retailers or services.
• Forecast expansion revenue and renewal pipelines, report progress to leadership, and engage decision-makers across finance, operations, and supply chain.

Requirements

• Bachelor’s degree or equivalent combination of education and experience, plus 2+ years of Customer Success Management experience or 3–5 years of professional business experience in Sales or Account Management.
• Experience in a SaaS environment or with SaaS clients.
• Proven ability to build strong customer relationships, including experience with C-level and SVP-level executives and conducting executive business reviews.
• Excellent verbal and written communication, presentation, organization, and time-management skills, with a thoughtful approach to customer pain points.
• Comfort working in a fast-paced environment, strong listening skills, and the ability to assess changing priorities quickly.

Nice to have

• Experience driving organization-wide initiatives.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Commitment to diversity, equity, inclusion, belonging, and equal opportunity.
• Comprehensive benefits supporting health, well-being, and financial security, with benefits aligned to country-specific laws and market practices.
• Hybrid work model with regular office attendance.