IT Support Partner

Location: On-site five days per week in Galway, Ireland; occasional travel to the Shannon office and occasional after-hours support may be required.

Company

hirify.global develops comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation.

What you will do

• Provide technical support for PCs, peripheral devices, and Microsoft 365 applications.
• Troubleshoot hardware, software, application, access, and connectivity issues.
• Deploy, configure, maintain, and replace PCs and IT equipment using Autopilot and imaging.
• Manage hardware asset records and support employee onboarding, offboarding, and technology setup.
• Assist with servers, networking equipment, IT infrastructure maintenance, and enterprise or local rollouts.
• Support cybersecurity and OT security for devices connected at the site, document incidents, and coordinate escalations.

Requirements

• At least 3 years of experience in an IT support or similar role.
• Strong written and verbal English communication skills.
• Proven ability to troubleshoot PCs, peripheral devices, and Microsoft 365 applications.
• Strong problem-solving, customer service, communication, organizational, and multitasking skills.
• Ability to work independently with minimal supervision and collaboratively with IT teams and other departments.
• Ability to work on-site in Galway five days per week and provide occasional after-hours support.

Nice to have

• Knowledge of servers, networking, and cybersecurity.
• CompTIA A+ certification.
• Microsoft 365 Certified: Endpoint Administrator Associate certification.

Culture & Benefits

• Permanent full-time employment.
• Competitive compensation and comprehensive benefits and programs.
• Opportunity to contribute to sustainability-focused climate solutions.
• Support for both on-site and remote end users as part of a collaborative IT environment.