Commercial Operations Manager

Location: Hybrid, based in BT's Birmingham office at Three Snowhill; 3 days in office.

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach and Plusnet, serving consumers, businesses, public-sector organisations and communications providers.

What you will do

• Manage a portfolio of supplier contracts, ensuring contractual obligations, performance targets and governance requirements are met.
• Lead supplier performance reviews and drive actions to improve service quality, delivery and accountability.
• Build relationships with operational, commercial and supplier stakeholders to resolve issues and deliver business outcomes.
• Monitor supplier performance, risks, trends and improvement opportunities using data and reporting.
• Support contract renewals and change activity with commercial and operational input.
• Manage supplier escalations and performance issues through to resolution while ensuring compliance with contracts, policies and regulatory requirements.

Requirements

• 3–5 years of experience managing supplier performance against contractual commitments.
• 3–5 years of experience influencing stakeholders across operational, commercial and supplier organisations.
• 3–5 years of experience managing risks, issues and escalations through to resolution.
• Experience with stakeholder management, SLA and KPI management, risk management and issue resolution.
• Commercial awareness and experience with contract management, governance and compliance oversight.

Nice to have

• Experience leading supplier governance meetings and performance reviews.
• Experience using data analysis and reporting to drive decisions and performance improvements.
• Experience improving processes and ways of working to deliver better business outcomes.

Culture & Benefits

• 10% on-target annual bonus.
• 24/7 access to an online private GP for employees and immediate family.
• Paid carers leave of up to 2 weeks and enhanced maternity, paternity and adoption leave.
• Discounts on EE and BT products, including mobile and broadband.
• Pension scheme with 5% employee and 10% employer contributions.
• Holiday purchase scheme and optional healthcare, dental and gym membership benefits.