Manager, Customer Success Management (EMEA) (Cybersecurity)

Location: Remote in Ireland, with a hybrid option for candidates within commuting distance of the Cork office

Company

hirify.global develops cloud-based cybersecurity software, including an AI-enabled privileged access management platform used by organizations and individuals in more than 150 countries.

What you will do

• Lead, motivate, coach, and develop a high-performing Customer Success Management and account management team.
• Drive renewals, expansions, upsells, revenue retention, and predictable sales growth across existing accounts.
• Monitor customer health, adoption, product penetration, and priority client relationships.
• Develop sales strategies, manage performance against monthly and quarterly targets, and improve forecasting and reporting.
• Collaborate with Sales, Customer Support, Product Management, and Marketing on onboarding, customer growth, campaigns, and messaging.
• Join customer meetings, provide strategic deal support, optimize sales processes, and travel to customer meetings as needed.

Requirements

• Permanent residence in Ireland is required.
• At least 4 years of full-cycle SaaS sales experience focused on upselling and expansion, with required IAM or cybersecurity experience.
• At least 3 years of sales leadership, team lead, or management experience with a record of meeting or exceeding team sales targets.
• Strong knowledge of SaaS sales processes, expansions, renewals, CRM systems, sales metrics, and territory-level strategy.
• Strong leadership, communication, interpersonal, problem-solving, and coaching skills.
• Bachelor’s degree in Business, Marketing, or a related field; ability to travel up to 20% and operate or rent a vehicle for company purposes.

Nice to have

• Salesforce experience.

Culture & Benefits

• Private healthcare with no waiting period.
• Pension contribution with no waiting period.
• Sick pay.
• Onsite lunches.
• Bike-to-Work Scheme for local employees.
• Inclusive workplace committed to diversity and equal opportunity.