Founding Forward Deployed Engineer (AI)

Location: New York City, in person; travel to customer offices is required when needed.

Company

Frontdesk builds AI workers that run customer operations across voice, text, email, and chat.

What you will do

• Own the most technically difficult enterprise deployments from initial customer requirements through production launch.
• Work directly with customers and operators to understand undocumented business workflows and operational needs.
• Build integrations, workflows, internal tools, and product capabilities across voice, SMS, email, chat, APIs, data, LLMs, and workflow orchestration.
• Debug deployment blockers across Frontdesk and customer systems, including legacy infrastructure.
• Identify recurring customer patterns and turn one-off implementations into reusable product, infrastructure, and deployment primitives.
• Collaborate with founders and engineering on product direction and eventually build the Forward Deployed Engineering organization.

Requirements

• Strong software engineering skills and willingness to work directly in the codebase.
• Comfort working across the stack and learning whatever is required to solve customer problems.
• Strong product intuition and ability to generalize solutions beyond individual deployments.
• Comfort with ambiguity, rapid execution, and personal ownership of outcomes.
• Interest in customer-facing problem solving rather than only working from tickets.
• Availability to work in person in New York City and travel onsite to customers.

Culture & Benefits

• High ownership over an extensive technical and customer-facing problem space.
• Hands-on work across engineering, product, customer operations, and enterprise deployment.
• Opportunity to build a new function from zero, define deployment playbooks, hire a team, and lead the organization as it scales.
• Close collaboration with founders and the engineering team.