Service Coordinator II

Location: Markham, Ontario, Canada; onsite Monday through Thursday, with a choice of work location on Fridays

Annual base salary: $50,065–$80,500 CAD

Company

hirify.global develops comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation through businesses including Trane and Thermo King.

What you will do

• Coordinate service resources, dispatch technicians, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project requirements, skills, and availability.
• Coordinate the assignment and dispatch of controls and HVAC technicians with project managers and the HVAC field technician supervisor.
• Coordinate with the Parts Department and Acquisition as needed.
• Investigate customer concerns, route them to assigned staff, and respond to special requests.
• Generate work orders, review and forward project paperwork, and prepare operational reports.

Requirements

• College or technical school certificate/degree with one year of related experience or training, or a high school diploma/GED with three years of related experience or training.
• Excellent customer service skills and confidence communicating effectively by phone.
• Strong organization, multitasking, prioritization, and attention to detail.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends when required.

Nice to have

• Familiarity with energy management systems, HVAC systems, or temperature controls.

Culture & Benefits

• Mission-driven work focused on sustainability and efficient climate solutions.
• Competitive compensation and comprehensive benefits and programs.
• Equal opportunity employment.