Customer Success Manager - Mid Market & Enterprise - West (EdTech)

Location: Remote in the United States; West Region, supporting schools and districts across Central California.

Annual total target earnings (OTE): $120,0000, including variable pay; commission is uncapped.

Company

hirify.global provides learning solutions for K-12 schools that support effective teaching, equitable engagement, and student safety.

What you will do

• Own customer relationships, renewals, retention, and contract negotiations for mid-market and enterprise accounts.
• Identify and execute upsell and cross-sell opportunities while meeting quarterly and annual renewal, expansion, cross-sell, and ARR targets.
• Guide new customers through implementation, onboarding, product adoption, and ongoing best-practice engagement.
• Monitor usage, engagement, and account health to identify churn risks and growth opportunities, then execute targeted interventions.
• Act as a trusted customer advocate, sharing feedback with Product and coordinating internal teams on risks, escalations, and action plans.
• Maintain accurate Salesforce pipelines, forecasts, reports, and sales data hygiene; collaborate with New Business Managers on Strategic Growth Plans.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
• Deep understanding of hirify.global’s full product suite and ability to align solutions with district needs.
• Proficiency in Salesforce, including forecast management, report building, opportunity management, and accurate sales data hygiene.
• Ability to navigate customer objections and negotiate toward value-based outcomes.
• Experience owning renewal and expansion motions and consistently delivering against ARR targets.
• Ability to work cross-functionally with channel, Sales, Product, and other internal teams.
• Initiative and adaptability in a fast-paced, changing environment.
• Motivation to impact the education landscape.

Culture & Benefits

• Remote, diverse, inclusive, mission-driven, and outcomes-focused work environment.
• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• Professional growth and wellbeing benefits, including work-from-home funds and fertility and adoption reimbursement.
• Supportive colleagues and a varied role in a global, innovative, high-growth company.