District Success Manager (EdTech SaaS)

Location: Fully remote, based in Richfield, Ohio, USA. Core business hours are generally 8:00 am–5:00 pm, with occasional work outside normal business hours and some travel required.

Company

hirify.global provides SaaS solutions focused on improving safety and outcomes for students, faculty, and staff.

What you will do

• Own post-sale relationships, onboarding, adoption, and ongoing success for assigned school districts with 1,000–7,000 students.
• Manage contract renewals from account review and ROI presentation through negotiation, contracting, and signed renewal.
• Drive expansion revenue through seat and site upsells, cross-sells, and identification of customer solution gaps.
• Monitor customer health, engagement, usage trends, and risks while creating action plans for at-risk accounts.
• Partner with Account Executives, Solutions Consultants, product, sales, and technical support teams to resolve challenges and advance opportunities.
• Lead customer enablement sessions, training, success planning, and Salesforce forecasting for retention and expansion revenue.

Requirements

• Bachelor’s degree or equivalent experience.
• 2–4 years of experience in customer success, account management, or another client-facing role, ideally in SaaS or technology solutions.
• Experience managing renewals or a revenue-bearing book of business, including forecasting and contract negotiation.
• Strong analytical, problem-solving, verbal communication, written communication, and customer training skills.
• Proficiency with CRM platforms such as Salesforce, Salesforce Lightning, or Zoho, plus Microsoft Office365 and PC/Mac operating systems.
• Ability to manage multiple time-sensitive projects, document processes, and create customer-facing reference materials.

Nice to have

• 2+ years of EdTech SaaS configuration and support experience.
• Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education.
• Experience with Student Information System integrations such as Clever, ClassLink, or PowerSchool.
• Bilingual English/Spanish communication skills.

Culture & Benefits

• Fully remote work arrangement connected to the Richfield, Ohio location.
• Opportunity to support safer educational environments through customer success work.
• Work includes collaboration with sales, product, technical support, Account Executives, Solutions Consultants, and RVPs.
• Some travel and occasional work outside standard business hours may be required.