Customer Success Manager (SaaS)

Location: Remote from the United States; home office environment with 15–20% occasional travel. Listed locations include Raleigh, Dallas, Atlanta, and Tampa.

Base compensation: $66,362–$150,000 annually. The posting also describes $80,000 base earnings plus up to $70,000 in variable incentives.

Company

hirify.global's EnlivenHealth business provides solutions for pharmacies, health systems, and buying groups.

What you will do

• Own strategic relationships with enterprise pharmacy and healthcare customers.
• Drive customer retention, adoption, renewals, measurable value, and account growth.
• Establish regular customer engagement cadences, including business reviews and account reviews.
• Partner with Sales, Product, Engineering, Support, Operations, Training, Marketing, IT, Finance, and other teams to roll out solutions and expand adoption.
• Represent customer requirements internally, monitor issues, negotiate timelines, and coordinate corrective actions.
• Conduct customer presentations, demonstrations, site visits, and customer advocacy activities such as testimonials and case studies.

Requirements

• 3+ years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
• Experience working with large enterprise customers and managing relationships, churn mitigation, engagement, and renewals.
• Experience in pharmacy, pharmacy operations, or a related pharmacy environment.
• Associate degree or equivalent experience.
• Strong communication, organization, collaboration, analytical, problem-solving, and presentation skills.
• Ability to work remotely from the United States and travel occasionally 15–20%.

Nice to have

• Bachelor's degree.
• Five years of experience managing customer or account relationships in SaaS solutions.
• Experience as a business manager in retail pharmacy or health system pharmacy.
• Basic Salesforce knowledge and experience identifying expansion opportunities.
• Experience communicating ROI and managing multiple projects in a changing environment.

Culture & Benefits

• Remote home-office work with occasional customer and corporate site visits.
• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, disability coverage, and retirement plans with matching.
• Paid time off.
• Drug screening is required.