Customer Care Billing Specialist (SaaS)

Location: Onsite in Guadalajara, Mexico, five days per week. Working hours may need to align with a team based in Arizona, United States.

Company

hirify.global is a US software company providing AI-powered, cloud-based communication and customer experience services through UCaaS and SaaS platforms.

What you will do

• Review invoices, create credit memos, issue service and product credits, and send invoice copies to customers.
• Assist customers with billing questions, account changes, payment information, and billing issue resolution.
• Research credit card disputes, billing discrepancies, and customer account issues.
• Create, review, and apply incoming payments; process credit applications and configure invoicing accounts.
• Maintain detailed customer interaction logs, answer inbound calls and instant messages, and support the ticketing system.
• Participate in billing system configuration and coordinate with internal departments on billing and customer support tasks.

Requirements

• Experience in customer service and call center environments.
• Advanced English proficiency in written and verbal communication; more than 90% of communication is in English.
• Exceptional Excel skills and general computer literacy.
• Basic accounting and bookkeeping background.
• Strong multitasking and communication skills, with the ability to work independently and in a team with minimal supervision.
• Bachelor’s degree and availability to work onsite in Guadalajara five days per week, with flexibility to align with Arizona-based team hours.

Nice to have

• Prior billing experience or experience in a customer-facing role.

Culture & Benefits

• Health insurance for employees, legal partners, and children under 25, including vision and dental coverage.
• Life insurance equal to 24 times the monthly salary.
• Personal days, vacation days, vacation premium, Christmas bonus, food vouchers, and a matched savings fund.
• Employee Assistance Program and wellness initiatives.
• Ongoing learning, development, and career advancement opportunities.