Student Success Advisor (Indigenous Student Support)

Location: Primarily based at hirify.global Gold Coast, Australia, with work across other university locations as required; a mix of on-campus and work-from-home options is available.

Salary: HEW 6 base range A$94,966.18–A$101,295.51 per year plus 17% superannuation. Full package range: A$111,110.42–A$118,515.75 per year.

Company

hirify.global is a values-led university committed to inclusive education, Indigenous engagement, reconciliation, and community empowerment.

What you will do

• Provide proactive frontline outreach, engagement, and support for First Peoples students.
• Support students from outreach and recruitment through orientation, retention, progression, and graduation.
• Deliver high-quality student services in a safe and culturally appropriate learning environment.
• Build partnerships and collaborate with internal and external staff and stakeholders.
• Work independently and as part of the GUMURRII Student Success Unit across university locations.

Requirements

• Degree with subsequent relevant experience, or an equivalent combination of experience, education, and training.
• Passion for collaboration, student service, and achieving positive student outcomes.
• Exceptional customer service, interpersonal, written, and verbal communication skills.
• Ability to learn systems and processes quickly, with developed IT skills including Microsoft Office, spreadsheets, and database software.
• Blue Card or willingness and ability to obtain one.
• Applicants must be Aboriginal and/or Torres Strait Islander people, with proof of descent, identity, and community acceptance required.
• Unrestricted Australian working rights are required; visa sponsorship is not available.

Culture & Benefits

• Inclusive, diverse, friendly, and close-knit working environment.
• Flexible work arrangements combining on-campus and work-from-home options.
• Salary packaging options and corporate health discounts.
• Generous leave entitlements, including paid cultural leave, parental leave, and leave loading.
• Health, safety, and wellbeing initiatives, including on-campus gym facilities.

Hiring process

• Submit an online application with a covering letter, current CV, and confirmation of Aboriginal and/or Torres Strait Islander descent.
• Applications close Tuesday, 1 September at 11:59 p.m. AEST.