Transfer Agent Operations Specialist (Global Capital Markets Support Services) - Hybrid

Location: Hybrid, with weekly in-office work in Wilmington, Delaware; candidates must live within commuting distance of 1100 North Market Street, Wilmington, DE 19801.

Salary: $24.87–$41.45 hourly (USD).

Company

M&T Bank provides financial services and supports global capital markets operations through its Shared Services team.

What you will do

• Review and validate physical certificates and supporting documents for bondholder ownership transfers.
• Issue new certificates, update account information, and maintain accurate records in internal systems.
• Process wire transfers, check disbursements, trust-to-trust transfers, bond adjustments, and wire instruction updates.
• Monitor workflow queues, prioritize cases based on payment dates and SLAs, and ensure timely completion.
• Communicate with clients and internal stakeholders by email and phone to clarify information and resolve discrepancies.
• Identify opportunities to streamline procedures and improve operational efficiency.

Requirements

• Associate's degree or equivalent work experience.
• At least 2 years of relevant work experience in operations or high-volume processing.
• Experience reviewing complex documents, identifying discrepancies, and solving operational problems.
• Strong organizational, interpersonal, and written communication skills.
• Proficiency in data entry, Microsoft Excel, and workflow systems.
• Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility, and to attend the Wilmington office weekly.

Nice to have

• Mortgage or similar high-volume processing experience.
• Knowledge of financial services; training is provided.

Culture & Benefits

• Collaborative environment focused on accuracy, efficiency, and client service.
• Comprehensive training and cross-functional learning opportunities.
• Opportunities for professional growth within a financial services organization.
• Market-informed compensation based on knowledge, skills, and experience.