Client Engagement Success Manager I (FACTS/NBS)

Location: Remote

Salary: $20–$22 per hour

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K–12 schools, students, families, and supporters worldwide.

What you will do

• Serve as the primary customer contact for multi-product school implementations.
• Confirm implementation scope, business needs, timelines, expectations, and delivery changes across customers and internal teams.
• Monitor implementation progress, communicate status, follow up on actions, and escalate issues when needed.
• Facilitate customer calls, introduce subject matter experts, manage de-escalations, and drive implementations to completion.
• Assist with product configurations, demonstrations, and training for FACTS/NBS systems.
• Document implementation communications and lessons learned, and refine processes, templates, workflows, and training materials.

Requirements

• Associate degree in a related field; bachelor’s degree preferred.
• 2–4 years of experience in project management, product service, and/or implementation.
• Experience with Microsoft Word, Excel, PowerPoint, Teams, and Planner.
• Experience with Enterprise and/or SIS platforms is required.
• Strong organization, communication, customer service, prioritization, and problem-solving skills.
• Ability to work independently and collaboratively, handle pressure and changing priorities, work overtime as needed, and travel as required.

Nice to have

• Experience with Salesforce or another CRM platform for project and workflow tracking.

Culture & Benefits

• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, life and AD&D insurance, disability coverage, and an employee assistance program.
• 401(k), student loan repayment, employee stock purchase program, and tuition reimbursement.
• Performance-based incentive pay and a wellness program.
• Respectful and inclusive workplace with equal employment opportunity.