Client Success Manager

Location: Remote in California

Company

hirify.global provides software and mobility solutions supported by client-focused service and operational programs.

What you will do

• Build and maintain strong professional relationships and long-term partnerships with clients.
• Lead recurring and ad hoc client meetings, manage follow-up items, and serve as the primary point of contact.
• Identify opportunities to retain, optimize, and grow revenue within existing client accounts.
• Collaborate with internal departments to resolve service delivery issues and meet contractual obligations.
• Oversee project campaign execution, client onboarding, product configuration, reporting, and monthly settlement files.
• Review software changes, participate in UAT testing, monitor client performance, and escalate anomalies.

Requirements

• Bachelor's degree preferred, or an equivalent combination of education, training, and experience.
• 3–5 years of experience in a customer-facing, account management, or similar role.
• Strong written and verbal communication, organizational, analytical, negotiation, and problem-solving skills.
• Experience compiling, documenting, and communicating client requirements to internal stakeholders.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Very strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Culture & Benefits

• Remote work arrangement in California.
• Values emphasize accountability, customer focus, integrity, courage, collaboration, and innovation.
• Fast-paced, team-oriented, and high-growth work environment.
• Opportunity to build client partnerships that deliver financial and operational benefits.