Customer Success Executive (AI Healthcare)

Location: Columbus, OH; onsite at the client site five days per week. Occasional travel to Hippocratic AI headquarters in Palo Alto, CA is required.

Starting total compensation: $200,000, including base salary, performance bonus, and an In-Residence Bonus for committing to five onsite days per week for 12 months.

Company

Hippocratic AI is a healthcare generative AI company building safety-focused large language models and autonomous clinical conversation systems for healthcare organizations.

What you will do

• Serve as the dedicated customer success lead for a key healthcare-system client through regular onsite collaboration.
• Own post-sale delivery, including workflow discovery, solution configuration, implementation, rollout, and adoption across nursing and clinical operations.
• Build relationships with frontline healthcare staff, operational leaders, executives, and IT teams while addressing day-to-day operational concerns.
• Train nursing and healthcare teams on Hippocratic AI solutions and drive sustained adoption.
• Identify opportunities to improve clinical workflows, patient care outcomes, and healthcare operations using AI tools.
• Track patient-care outcomes, adoption rates, and operational efficiencies; present results and share implementation best practices with clients and internal stakeholders.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Experience leading complex onsite implementations in clinical or operational healthcare environments.
• Strong understanding of healthcare workflows and regulatory requirements.
• Strong project management, relationship-building, and cross-functional collaboration skills.
• Ability to work onsite at the client site five days per week and satisfy facility credentialing requirements, including drug screening and required vaccinations or immunizations.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS technology in healthcare.
• Advanced knowledge of healthcare workflows and compliance standards.
• Experience in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Work alongside healthcare, clinical, and AI experts building safety-focused healthcare technology.
• Performance bonus and In-Residence Bonus for sustained onsite client work.
• Occasional travel to the Palo Alto headquarters for strategic planning and team sessions.