Sr. Manager, Customer Retention

Location: Remote within the United States, with up to 10% travel as needed. Not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico, or other US territories.

Salary: $150,000–$175,000 annual base salary, plus eligibility for a target bonus.

Company

Dental technology organization focused on practice management solutions and improving patient care and practice outcomes.

What you will do

• Own retention strategy and revenue targets for voluntary member renewal across web and call center channels.
• Lead CRM segmentation, personalization, lifecycle communications, and platform enhancement planning.
• Translate cohort, member health scoring, and renewal performance data into actionable recommendations for senior leadership.
• Build renewal revenue forecasts by channel and coordinate tactical responses to performance gaps.
• Direct multi-channel campaigns across the member journey, from onboarding through win-back.
• Partner with Product and Contact Center teams on member portal improvements, renewal funnels, scripts, and handling practices.

Requirements

• 10+ years of marketing experience, including 5+ years in customer retention or subscription marketing leadership.
• 5+ years of management experience and a quantifiable record of improving retention or lifetime value metrics at scale.
• Strong analytical ability, including cohort, segmentation, and health-scoring analysis.
• Experience with CRM platforms such as HubSpot or Salesforce, including segmentation, automation, and personalization.
• Strong communication, organization, project management, prioritization, and stakeholder-management skills.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.

Nice to have

• Fluency in subscription or membership-renewal mechanics.

Culture & Benefits

• Inclusive and supportive work environment with an emphasis on innovation, collaboration, and professional development.
• Health coverage and retirement savings with company match.
• Paid time off and parental leave.
• Wellbeing resources and education support.