Starlink Account Manager (State & Local Government)

Location: Hawthorne, California, United States; travel to other SpaceX offices and customer locations is required as needed.

Salary: $115,000–$180,000 annual base salary for Level 3, plus potential stock or long-term cash awards, bonuses, and employee stock purchase opportunities.

Company

SpaceX develops aerospace technologies, including Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Manage a portfolio of State and Local government customers from contract signature through onboarding, ongoing account management, retention, and growth.
• Deliver customer service, resolve issues, build relationships, manage expectations, and communicate customer feedback internally.
• Identify account readiness, requirements, schedules, and risks to support revenue delivery on or ahead of schedule.
• Serve as an internal expert on the State & Local and Local & Regional government vertical in assigned regions.
• Lead strategic commercial decisions and cross-functional projects with partner teams.
• Design and implement process and system improvements that improve customer growth and team scalability.

Requirements

• Bachelor’s degree, or a high school diploma/equivalency certificate with at least 5 years of professional experience in business development, operations, engineering, or account management.
• At least 3 years of experience in account management, customer success, or business operations.
• At least 1 year of experience working with government customers.
• Experience with complex projects, customer relationships, contracts, negotiations, and delivery under tight deadlines is preferred.
• Ability to work extended hours or weekends when needed and travel to offices and customer locations.
• To meet ITAR requirements, applicants must be U.S. citizens or nationals, lawful permanent residents, refugees, asylees, or eligible to obtain the required U.S. authorizations.

Nice to have

• Experience supporting technical products or services and working with State & Local or Local & Regional government customers.
• Knowledge of public sector, telecommunications, manufacturing, satellite communications, or supply chain industries.
• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Strong presentation, communication, negotiation, analytical, and business judgment skills.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), disability and life insurance, paid parental leave, paid vacation, paid sick leave, and paid holidays.
• Potential stock or long-term cash awards, discretionary bonuses, and employee stock purchase opportunities.
• Opportunity to support a scalable self-service product and complex government customer deployments.