Starlink Account Manager (State & Local Government)

Location: Hawthorne, California, United States. Must be willing to travel to other SpaceX offices and customer locations and work extended hours or weekends when needed.

Salary: $115,000–$180,000 per year, Level 3.

Company

SpaceX develops space technologies and Starlink, a satellite constellation providing low-latency broadband internet.

What you will do

• Own a portfolio of state and local government accounts from contract signature through onboarding, ongoing account management, retention, and growth.
• Deliver customer service, resolve issues, build relationships, manage expectations, and communicate customer feedback internally.
• Track readiness, requirements, schedules, risks, and revenue delivery for assigned accounts.
• Serve as an internal expert on the state and local government vertical and support strategic commercial decisions.
• Design and lead process and system improvements that help customers scale and accelerate business growth.

Requirements

• Bachelor's degree, or a high school diploma/equivalency certificate with 5+ years of relevant professional experience.
• At least 3 years of experience in account management, customer success, or business operations.
• At least 1 year of experience working with government customers.
• Experience managing complex projects, contracts, schedules, negotiations, and customer relationships.
• Strong written and verbal communication skills, including professional presentations and business recommendations.
• Must be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required U.S. Department of State authorizations under ITAR regulations.

Nice to have

• Experience supporting a technical product or service and working with state and local government customers.
• Knowledge of public sector, telecommunications, manufacturing, satellite communications, or supply chain industries.
• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Experience synthesizing customer requirements into product or feature solutions.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), disability and life insurance, and paid parental leave.
• Three weeks of paid vacation, paid sick leave, and 10 or more paid holidays per year.
• Potential stock or long-term cash awards, discretionary bonuses, and employee stock purchase plan access.