Senior Process Improvement Professional

Location: Remote in the United States, with options to work from hirify.global offices in Midtown Manhattan, Washington, DC, or Louisville, Kentucky. Remote work is conducted primarily on Eastern time; occasional travel to hirify.global offices may be required.

Salary: $94,100–$129,400 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a publicly traded U.S. healthcare and health benefits company providing insurance and healthcare services to millions of members and communities.

What you will do

• Lead the progress and execution of assigned process improvement initiatives and CPES operational workstreams.
• Track milestones, timelines, deliverables, implementation activities, risks, issues, and action items.
• Create and maintain standard operating procedures, process maps, governance materials, and operational documentation.
• Coordinate cross-functional deliverables and facilitate communication across business teams.
• Support governance meetings, implementation readiness, issue resolution, and escalation activities.
• Identify opportunities to improve efficiency, standardization, and consistency across enterprise operations.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3+ years of full-time experience in operations, project coordination, process management, business execution, regulatory operations, healthcare operations, or a related field.
• Experience managing operational processes, workstreams, timelines, deliverables, and stakeholder follow-up.
• Ability to create and maintain process documentation, standard operating procedures, process maps, or governance materials.
• Strong organizational, written, verbal communication, risk-tracking, and issue-resolution skills.
• Ability to work from a dedicated space and protect member PHI and HIPAA information.

Nice to have

• Lean Six Sigma Green Belt or Black Belt certification and experience applying process improvement methodologies.
• Background in payor operations, process optimization, governance forums, executive reporting, operational readiness, or implementation planning.
• Experience with enterprise operations, compliance-driven processes, workflow documentation, or continuous improvement initiatives.
• Project management, process improvement, or healthcare-related certification.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Remote or hybrid work options with flexibility in work location.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan, paid time off, holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage, life insurance, and other wellness benefits.
• Home internet requirements of at least 25 Mbps download and 10 Mbps upload for home or hybrid employees.