Vehicle Parts/Labor Claims Customer Advocate (Automotive)

Location: Plano North, United States. Must have the right to work in the United States without hirify.global immigration sponsorship. Availability is required for shifts between 7:00 AM and 7:00 PM Central Time Monday through Friday, including one late shift per week, plus 8:00 AM–1:00 PM Central Time on Saturdays every fourth Saturday. Training lasts 9 weeks: 5 weeks virtual and 4 weeks in-office.

Company

hirify.global Financial Services supports hirify.global and Lexus customers in North America through financing, insurance, and customer experience services.

What you will do

• Process inbound interactions from customers, dealers, field staff, and alternate repair facilities.
• Handle dealer, customer, GAP, Excess Wear and Use, Prepaid Maintenance, and STRATUS support interactions.
• Administer mechanical claims and document interactions accurately for reporting.
• Gather mechanical information and assess whether recommended repairs are justified.
• Authorize claims responsibly using industry-standard parts pricing and labor-time references.
• Educate customers and partners about Voluntary Protection Products and contractual requirements.

Requirements

• High school diploma or GED.
• Previous automotive mechanical experience is strongly preferred.
• Strong verbal, written, analytical, and customer service skills.
• Ability to adapt in a fast-paced environment and work effectively with different individuals and teams.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work the required Central Time weekday and rotating Saturday schedule.

Nice to have

• College degree or equivalent work experience.

Culture & Benefits

• Team-oriented, flexible, and respectful work environment.
• Professional development programs and tuition reimbursement.
• Comprehensive healthcare and wellness plans.
• 401(k) plan with company matching and an annual retirement contribution where applicable.
• Paid holidays, paid time off, tax-advantaged accounts, and vehicle purchase or lease programs where applicable.
• Relocation assistance where applicable.