Travel Sales Manager

Location: Onsite in Cheyenne, WY, United States

Company

AAA provides member services and travel-related products focused on exceptional customer service.

What you will do

• Drive travel sales revenue through team management, sales goals, incentive programs, and marketing campaigns.
• Coach Travel Advisors and oversee day-to-day performance, productivity, customer satisfaction, compliance, and error reduction.
• Resolve member and customer issues within established service parameters.
• Analyze sales and industry trends and recommend improvements to marketing, products, and member benefits.
• Identify process efficiencies in reservation booking, reporting, automation, policies, and workflow management.
• Manage staffing, hiring, training, motivation, and performance management for location-based and remote teams.

Requirements

• Bachelor's degree plus 5 years of experience, or a high school diploma plus 9 years of travel sales and service experience.
• 3+ years of supervisory or management experience.
• Strong sales coaching, leadership, organization, interpersonal, communication, negotiation, and analytical skills.
• Proficiency with MS Office applications or Google Workspace equivalents.
• Ability to resolve customer issues and identify and mitigate people-related risks.
• Valid driver's license and availability to work extended hours as business needs require.

Culture & Benefits

• Annual discretionary incentive plan or other position-dependent incentive plans.
• 401(k) matching at $1 for every $1 contributed, up to 6% of eligible earnings per pay period.
• Medical, dental, vision, wellness, paid holidays, and paid time off.
• Volunteer time allocation, AAA Classic Membership, and AAA product discounts.
• Tuition reimbursement and a collaborative work environment.