Commercial Lines Retention Agent - Direct Distribution (Insurance)

Location: Remote within the lower 48 U.S. states. Training lasts 10–12 weeks from 8:00 a.m. to 4:30 p.m. Central Time, Monday through Friday. After training, required hours are 8:00 a.m. to 4:30 p.m. Central Time; additional shifts, weekends, and overtime may be assigned.

Salary: $46,345–$80,700 annually. Expected starting salary range: $46,345–$65,100.

Company

hirify.global is a Fortune 100 insurance company providing property and casualty products and customer-focused insurance services.

What you will do

• Make and receive calls and respond to online chats to retain current commercial lines policyholders.
• Quote and bind new business, cross-sell products, and sell small commercial insurance products across multiple states.
• Process policy additions, changes, cancellations, discounts, trailing documents, underwriting requests, and related documentation.
• Contact policyholders after claims close to review their experience and identify retention opportunities.
• Interpret complex state-specific policy provisions and provide accurate coverage information to customers.
• Act as a subject matter resource and support system changes, user acceptance testing, product releases, and rollout activities.

Requirements

• Valid Property and Casualty insurance license, or ability to obtain one within two weeks of starting; maintaining required licenses is a condition of employment.
• Three or more years of related work experience.
• High school diploma or equivalent; undergraduate studies and professional insurance coursework are preferred.
• Strong verbal, written, interpersonal, organizational, and prioritization skills.
• Ability to manage multiple systems and screens accurately in a fast-paced call center environment.
• Ability to work the specified Central Time schedule and participate in the full training period.

Nice to have

• Commercial lines insurance experience or knowledge.
• Sales, customer service, account retention, or telemarketing experience.
• Bilingual Spanish-language skills.

Culture & Benefits

• Medical, dental, and vision coverage.
• Life insurance and short- and long-term disability coverage.
• Paid time off, paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Inclusive, equal-opportunity workplace focused on customer care and employee engagement.
• Credit and background checks are required as part of the selection process.