Customer Sales Engineer (Aerospace & Defense)

Location: Fully remote within Canada or the USA; regular travel within North America is required. The main office is in St. John's, Newfoundland, Canada.

Compensation: Competitive compensation package with executive stock options.

Company

hirify.global provides an AI platform that helps mechanical engineering teams improve design reviews, capture engineering knowledge, and bring products to market faster.

What you will do

• Lead complex customer deployments and help engineering organizations adopt CoLab-enabled ways of working.
• Map current-state design review and engineering workflows and define practical target-state processes.
• Deploy and tune CoLab's AI capabilities using customer standards, checklists, and design guidelines.
• Prepare and deliver customer-specific demos and explain technical value, ROI, and business impact.
• Expand adoption across teams, programs, and sites in partnership with Customer Success.
• Collaborate with Sales, Product, Marketing, and Customer Success and share customer insights with Product.

Requirements

• Mechanical engineering background with real-world product development, engineering process, and design experience in an aerospace and defense environment.
• Broad experience in a complex mechanical industry such as aerospace, automotive, heavy equipment, or medical devices.
• Deep knowledge of CAD and PLM tools and the ability to demonstrate relevant industry expertise.
• Experience with change management and rolling out new tools or processes in engineering environments.
• Strong communication, presentation, relationship-building, and cross-functional collaboration skills.
• Ability to manage multiple strategic and tactical initiatives and explain complex topics clearly.

Nice to have

• Previous experience as a Solutions Engineer or in Customer Success.

Culture & Benefits

• Full-time, permanent employment with executive stock options.
• Remote work flexibility within Canada or the USA.
• Canada: extended health and benefits package, unlimited paid vacation, and RRSP matching.
• USA: health and dental insurance fully covered for the employee and unlimited PTO.
• Quarterly team or company weeks, customer on-sites, and approximately one conference trip per year.
• Travel averages approximately one customer trip per month, primarily within North America.