Senior Claims Representative

Location: Carmel, IN, USA; onsite role.

Company

Brown & Brown provides insurance-related services and supports customers through claims management.

What you will do

• Manage claim inventories, high-priority accounts, and catastrophic claims.
• Verify coverage, research claims, evaluate exposure, and make recommendations using discretionary judgment.
• Contact members, injured workers, agents, providers, attorneys, and other stakeholders by phone and email; obtain required documentation.
• Adjust reserves as required and conclude claim processing according to company standards.
• Meet with claims stakeholders as needed and maintain a high standard of customer service.
• Provide training and mentorship to members and other claims personnel; attend workers compensation conferences or educational seminars as required.

Requirements

• Associate’s or Bachelor’s degree in business, a finance-related discipline, or Human Resources.
• Insurance and/or industry certification or designation.
• 3–5 years of experience in a similar position.
• Proficiency with Microsoft applications, Windows, Excel, and IVOS.
• Exceptional telephone demeanor and ability to maintain a high level of confidentiality.

Culture & Benefits

• Meritocratic culture that rewards self-starters and customer-focused work.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts; eligibility and waiting periods may apply.
• Inclusive workplace guided by the “The Power to Be Yourself” diversity, inclusion, and belonging motto.