Insurance Claims Manager

TL;DR

Insurance Claims Manager: Serve as a liaison for clients in managing Workers’ Compensation claims, communicating with doctors, adjusters, and attorneys to achieve optimal results using proprietary processes and strategies. Analyze patterns and trends in claims history to refine strategies and deliver quarterly reports. Focus on negotiation, proactive communication, and data-driven decision-making to advocate for client interests.

Location: Fully remote

Salary: $55,000 - $65,000 yearly

Company

Modern commercial insurance agency with a unique platform helping businesses manage Workers’ Compensation injuries.

What you will do

• Educate clients on claims management procedures and provide strategy updates via quarterly reports and ad-hoc requests.
• Coordinate claims strategies with clients, adjusters, attorneys, and doctors to ensure best outcomes.
• Analyze claims data and financials to identify patterns, trends, and recommend optimal strategies.
• Deliver proactive, professional communication and exceptional customer service to meet high client expectations.
• Use negotiation and problem-solving to redirect claims processes in clients' best interests.
• Manage claims using Salesforce and generate reports with Microsoft Office tools.

Requirements

• Strong customer service skills for proactive and thoughtful client communication.
• Excellent communication and negotiation skills to liaise with adjusters, attorneys, doctors, and clients.
• Basic mathematical and analytical skills to understand calculations, explain strategies, and analyze trends.
• Basic computer skills, proficiency with Salesforce, Microsoft Word, Excel, Outlook, Adobe, and Office apps.

Culture & Benefits

• Competitive compensation.
• Monthly health & wellness credit.
• Employer-sponsored health care plan.
• Retirement plan with 5% match.
• Flexible paid time off.
• Training & development support.