Senior Customer Success Enablement Manager (AI)

Location: Remote (USA)

Salary: $135K–$170K base salary plus equity

Company

hirify.global builds software that automates and streamlines the work of advisory, audit, and tax practitioners at large CPA firms.

What you will do

• Identify skill gaps, unclear processes, and missing content across Customer Success, then build programs that improve team performance and adoption.
• Partner with Product to turn feature launches, roadmap changes, and product capabilities into practical enablement for Customer Success.
• Enable teams to set up, test, tune, and troubleshoot the product and interpret relevant metrics.
• Build AI-native tools and workflows that reduce manual, repeatable work across Customer Success.
• Capture feedback from Customer Success, Customer Education, Support, and Product Marketing to improve onboarding, operations, playbooks, and tooling.
• Own onboarding, ramp, and continuous enablement for Customer Success and Implementation teams.

Requirements

• 6+ years of professional experience, including 3+ years in Sales, Solutions Engineering, or Customer Success Enablement.
• Experience as a practitioner or in a related role within the accounting industry.
• Experience running demos, delivering training, or creating enablement materials.
• Strong interpersonal and relationship-building skills across Customer Success, Product, Product Marketing, RevOps, and other cross-functional partners.
• Ability to translate information between multiple audiences; highly organized and detail-oriented.
• Experience working in a fast-paced, changing environment.

Nice to have

• Experience building onboarding or enablement programs for Implementation or Customer Success.
• Experience scaling a Customer Success enablement function alongside rapid headcount growth.

Culture & Benefits

• Remote full-time role with a base salary range of $135K–$170K and equity.
• Opportunity to work at a growth-stage startup building software for audit and advisory professionals.
• Inclusive, driven, humble, and supportive working environment.
• Focus on improving practitioners' work-life balance by reducing manual audit work.