Senior Customer Success Manager (AI)

Location: Remote in the Eastern Time Zone or hybrid in New York or New Jersey.

Salary: $115,000–$130,000 base annually; $20,000 variable compensation; $135,000–$150,000 OTE. Equity and commission are offered.

Company

hirify.global provides an AI video security platform that helps organizations improve safety, strengthen security, and respond faster.

What you will do

• Build the U.S. enterprise Customer Success function, including scalable processes, operating rhythms, playbooks, and customer programs.
• Lead post-sale introductions, kickoffs, technical onboarding, deployment tracking, configuration coordination, and onboarding sign-off.
• Monitor platform usage, login activity, alert configuration, use-case adoption, support trends, feature requests, and customer health metrics.
• Manage strategic enterprise accounts, run Quarterly Business Reviews, mitigate churn risks, and maintain account dashboards.
• Identify expansion signals such as new site deployments, additional use cases, and increased system utilization.
• Coordinate with Solutions Engineering, Support, Account Executives, Operations, and Sales on implementation, adoption, renewals, and expansion.

Requirements

• 7+ years of experience in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology.
• Experience as a founding Customer Success hire in an early-stage startup.
• Experience supporting technical buyers in IT, security, engineering, or operations.
• Experience managing high-touch enterprise accounts.
• Strong cross-functional coordination skills.
• Ability to interpret product usage data and translate it into action.
• Executive communication experience, including running QBRs.
• Structured, process-driven mindset with attention to detail.

Nice to have

• Familiarity with APIs, integrations, or technical implementation workflows.
• Experience building or improving Customer Success playbooks or onboarding frameworks.
• Experience in security, AI, infrastructure, or data platforms.
• Experience with camera systems, IoT, networking, or cloud platforms.

Culture & Benefits

• Ownership-focused culture that values principled thinking, thoughtful communication, product expertise, and industry expertise.
• Remote-first flexibility with hybrid or remote arrangements depending on the role.
• Competitive base pay, uncapped commission, and equity.
• Medical, dental, and vision coverage, 15 days of PTO, paid holidays, sick leave, and paid parental leave for U.S.-based employees.
• 401(k) with a 4% employer match, a $500 home office stipend, and provided equipment.
• Opportunity to influence the product roadmap through customer feedback.

Hiring process

• 45-minute conversation with the Talent Team.
• Interviews with the VP of Operations, a Revenue Leader, a Solutions Engineering Leader, the HR Leader, and the CEO.