Senior Customer Success Manager (AI)

Location: Remote - USA

Salary: $115,000–$130,000 base annually; $20,000 variable compensation; $135,000–$150,000 OTE; equity and uncapped commission.

Company

hirify.global is an early-stage AI video security company founded in 2021, developing computer vision and machine learning solutions that help organizations improve security, safety, operations, and response times.

What you will do

• Build hirify.global’s U.S. enterprise Customer Success function as the first U.S. Customer Success hire.
• Lead post-sale introductions, technical onboarding, deployment milestones, and onboarding sign-off.
• Monitor platform usage, login activity, alert configuration, use-case adoption, support trends, and customer feedback.
• Manage strategic enterprise accounts, run Quarterly Business Reviews, and mitigate churn risks.
• Identify expansion signals and partner with Account Executives on renewals and expansion strategy.
• Coordinate Solutions Engineering, Technical Support, Operations, and Sales around customer outcomes.

Requirements

• 7+ years of experience in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology.
• Experience as a founding Customer Success hire in an early-stage startup.
• Experience supporting technical buyers in IT, security, engineering, or operations.
• Experience managing high-touch enterprise accounts and running executive QBRs.
• Strong cross-functional coordination, product usage analysis, structured execution, and attention to detail.

Nice to have

• Experience with APIs, integrations, or technical implementation workflows.
• Experience building customer success playbooks or onboarding frameworks.
• Background in security, AI, infrastructure, data platforms, camera systems, IoT, networking, or cloud platforms.

Culture & Benefits

• Remote-first flexibility with teammates around the globe.
• Equity, competitive base pay, and uncapped commission.
• Medical, dental, and vision coverage for U.S.-based employees.
• 15 days of PTO, paid holidays, sick leave, and paid parental leave.
• 401(k) with a 4% employer match, a $500 home office stipend, and equipment provided.
• Small, high-ownership teams with direct product influence.

Hiring process

• 45-minute conversation with the Talent Team.
• Interviews with the VP of Operations, Revenue Leader, Solutions Engineering Leader, HR Leader, and CEO.