Employee Navigator Team Lead (Employee Navigator)

Location: Remote - USA

Salary: $75,000–$95,000 annual

Company

Brown & Brown provides insurance and benefits-related services and supports clients through benefits administration solutions.

What you will do

• Lead the end-to-end delivery and performance of a cross-functional pod handling implementations, renewals, and ongoing service work.
• Monitor workloads, ticketing metrics, time tracking, deadlines, quality standards, and resource allocation.
• Coach, mentor, onboard, and develop pod members while setting performance expectations and conducting reviews.
• Build relationships with aligned offices and client stakeholders and serve as the primary escalation point.
• Lead root cause analysis, issue resolution, and collaboration with Data/EDI and Business Development teams.
• Improve operational processes and provide hands-on Employee Navigator, project management, configuration, service, or data/QA support as needed.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in benefits administration or a related field.
• 3+ years of experience working with Employee Navigator.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving, escalation management, communication, and interpersonal skills.
• Proficiency with Microsoft Office Suite.

Nice to have

• 3–5 years of people leadership experience.
• Experience with CRM, ticketing, or project management systems.
• Experience leading implementations and renewals in a benefits administration environment.

Culture & Benefits

• Meritocratic culture focused on initiative and customer outcomes.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and partner discounts.