Senior Field Service Operations Manager (Semiconductor)

Location: Leixlip, Ireland; travel required 20% of the time; relocation is not available.

Salary: €76,800–€105,600 per year

Company

hirify.global provides materials science and engineering solutions and equipment used in semiconductor manufacturing and advanced displays.

What you will do

• Lead installation, warranty, and service operations while maintaining safety, quality, and customer commitments.
• Build customer relationships and lead operational interfaces during ramps, escalations, and critical business activities.
• Manage revenue, margin, utilisation, costs, budgets, forecasting, and resource planning.
• Lead, coach, and develop engineers and frontline leaders while supporting workforce planning, hiring, onboarding, and succession planning.
• Coordinate with Operations, Sales, Finance, HR, Supply Chain, and Technical Support across a complex matrix organisation.
• Plan training and resources for customer demand and factory ramps, and drive operational improvement initiatives.

Requirements

• Bachelor’s degree or equivalent in Engineering, Physics, Materials Science, Business, or a related discipline.
• Minimum 6 years of experience in a technical service, operations, or engineering environment.
• Proven experience leading technical teams in a customer-facing environment.
• Experience managing budgets, operational metrics, performance objectives, and competing customer and business priorities.
• Strong people leadership, customer relationship management, communication, analytical, problem-solving, and stakeholder management skills.
• Ability to influence stakeholders and operate effectively in a complex matrix organisation.

Nice to have

• Semiconductor industry experience or experience in a comparable high-technology environment.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs and support for personal and professional development.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs.
• Regular travel of approximately 20% is part of the role.