Senior Executive IT Support Specialist (Windows/M365)

TL;DR

Senior Executive IT Support Specialist (Windows/M365): Delivering premium technical support to executive leadership and senior management with an accent on white-glove service and high-visibility troubleshooting. Focus on proactive device management, seamless AV/VC meeting orchestration, and maintaining a high standard of professionalism for VIP stakeholders.

Location: Hoboken, NJ, USA

Company

hirify.global is a NASDAQ-listed innovation powerhouse providing AI-powered software for customer experience and financial crime prevention to thousands of global businesses.

What you will do

• Provide personalized, premium "White Glove" technical support to executives, senior leaders, and VIP users.
• Manage and proactively maintain VIP hardware, including laptops, mobile phones, and conferencing equipment.
• Orchestrate and support critical meetings, town halls, and executive sessions both on-site and remotely.
• Deliver Tier 2 support for Windows, Microsoft 365, Zoom, and iOS platforms.
• Coordinate with internal IT teams (Security, Networking, Architecture) to resolve complex technical issues.
• Maintain accurate asset inventory and technical documentation following ITIL-aligned processes.

Requirements

• Must be based in Hoboken, NJ, USA.
• 6+ years of experience in corporate IT Support or Service Desk roles.
• 3+ years of dedicated experience supporting executives and VIPs.
• Bachelor's degree in IT, Computer Science, or equivalent professional experience.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Strong networking troubleshooting skills and polished interpersonal communication.

hirify.global-to-have">hirify.global to have

• Certifications such as CompTIA A+, Network+, or ITIL Foundations.
• Experience supporting board sessions and executive off-sites.
• Background in ITSM or Agile environments focused on service improvement.

Culture & Benefits

• High-visibility role acting as the face of IT across the organization.
• Opportunity to work within a global company spanning 30+ countries.
• Culture of service excellence, accountability, and professionalism.
• Equal opportunity employer with a commitment to diversity and inclusion.