Senior Executive IT Support Specialist (Microsoft 365)

Location: Onsite at the NJ office in Hoboken, New Jersey, United States

Company

hirify.global is a global enterprise software company providing AI, cloud, digital customer experience, financial crime, and public safety solutions.

What you will do

• Provide personalized white-glove Tier 2 support to executives, senior leaders, board members, and VIP users.
• Support critical meetings, presentations, town halls, executive sessions, video conferencing rooms, and AV/VC equipment.
• Manage and maintain laptops, mobile devices, conferencing equipment, peripherals, collaboration tools, and IT assets.
• Diagnose complex hardware, software, networking, Microsoft 365, Teams, Zoom, and workplace technology issues.
• Coordinate with architecture, security, networking, and applications teams to resolve incidents and improve the VIP technology experience.
• Maintain documentation, asset records, device lifecycle processes, ITIL-aligned procedures, and support playbooks.

Requirements

• 6+ years of experience in IT support, service desk, or deskside support within corporate or enterprise environments.
• 3+ years of direct experience supporting executives, board members, or VIP users.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Strong networking and network troubleshooting knowledge.
• Expertise with Windows, Mac OS, Microsoft 365, Teams, Zoom, iOS, mobile operating systems, laptops, AV systems, and enterprise tools.
• Excellent communication, customer service, prioritization, discretion, and ability to work calmly under pressure.

hirify.global-to-have">hirify.global to have

• CompTIA A+, Network+, ITIL Foundation, Microsoft, or Apple certifications.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Join a global market-leading company with more than 8,500 employees across 30+ countries.
• Access internal career opportunities across multiple roles, disciplines, domains, and locations.
• Contribute to product unification, governance, go-to-market alignment, and cross-platform customer experiences.