IT Site Engineer

Location: Needham, Massachusetts, United States. Travel up to 10% domestically and internationally, with occasional support outside standard business hours.

Salary: $62,400–$83,000 USD annually.

Company

hirify.global is a global product design and technology company developing consumer lifestyle products under the Shark and Ninja brands.

What you will do

• Serve as the first point of contact for IT incidents and service requests, managing tickets, SLAs, escalations, and resolutions in Jira Service Management.
• Troubleshoot Windows and macOS endpoints, Wi-Fi and network connectivity, performance, email, software, and identity and access issues.
• Create and manage user accounts, groups, MFA enrollment, Microsoft 365 permissions, licenses, mailboxes, calendars, and distribution lists.
• Support onboarding, offboarding, access changes, and endpoint provisioning across Windows, macOS, and iOS using Intune, Windows Autopilot, and Jamf.
• Participate in major incident triage, technical investigation, service restoration, stakeholder communication, escalation, and post-incident reviews.
• Maintain resolution notes, SOPs, runbooks, and self-service documentation while identifying opportunities to improve support processes, automation, and service quality.

Requirements

• 3–5 years of IT helpdesk, desktop support, or comparable end-user technology support experience.
• Experience administering MacBook and macOS environments with Jamf, including enrollment, configuration, application deployment, security policies, patching, and troubleshooting.
• Experience supporting Windows, Microsoft 365, Outlook, Teams, SharePoint, Entra ID, Intune, Active Directory, and Microsoft 365 Admin Center.
• Experience with Jira Service Management or a comparable ITSM platform, including ticket categorization, SLA tracking, escalation, and documentation.
• Strong troubleshooting, communication, organization, customer-service, and prioritization skills across technical and non-technical audiences.
• Must be eligible to work in the United States without sponsorship.

Nice to have

• Experience supporting a geographically distributed or remote workforce.
• CompTIA A+ or equivalent technical certification.
• ITIL 4 Foundation certification.

Culture & Benefits

• Medical, dental, and vision insurance, plus flexible spending and health savings accounts.
• 401(k) retirement plan with company matching, employee stock purchase program, and insurance coverage.
• Paid time off, company holidays, parental leave, and backup childcare and eldercare days.
• Learning programs, wellness programs, product discounts, pet insurance, identity theft protection, and referral bonuses.
• Inclusive workplace focused on collaboration, professional growth, and continuous improvement.