Desktop/End User Support Technician

Location: Remote Florida; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $44,900–$60,200 per year

Company

hirify.global is a U.S. healthcare company providing insurance services and healthcare services through hirify.global and CenterWell.

What you will do

• Provide technical support for desktop hardware, software applications, operating systems, mobile devices, printers, and peripherals.
• Diagnose and resolve moderately complex system, application, hardware, and connectivity issues escalated from first-level support.
• Respond to support requests through phone, email, chat, ticketing systems, and online support channels.
• Document, track, monitor, and resolve incidents and service requests while providing customer updates.
• Install, configure, maintain, and support workstations, upgrades, equipment replacements, and technology refresh initiatives.
• Train end users, contribute to knowledge documentation, follow security and asset-management procedures, and support continuous improvement.

Requirements

• High school diploma, GED, or equivalent work experience.
• Less than 3 years of experience in desktop support, end-user support, technical support, service desk, or a related IT support role.
• Experience troubleshooting moderate-complexity technical issues and supporting desktop hardware, software, operating systems, and end-user technologies.
• Experience using support tools and ticket-management systems to document and monitor incidents and service requests.
• Strong customer service, communication, prioritization, and problem-solving skills, with the ability to work independently within established procedures.
• Home-based work requires a dedicated space protecting member PHI/HIPAA information and internet service with at least 25 Mbps download and 10 Mbps upload speeds.

Nice to have

• Associate's or bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting enterprise desktop environments and IT Service Management platforms.
• Familiarity with Microsoft Windows, Microsoft 365, and common enterprise technologies.
• CompTIA A+, Microsoft Fundamentals, or similar technical certifications.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan, paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage, life insurance, and additional wellness benefits.