Customer Success Manager, Forma (Construction)

Location: Colorado, USA — fully remote; travel expected up to 35%.

Salary: $68,000–$122,210 base salary annually for U.S.-based roles, depending on experience and geographic location.

Company

hirify.global develops software that helps innovators design and make buildings, cars, factories, and other products.

What you will do

• Define customer outcomes and develop Customer Success Plans to achieve them.
• Onboard construction customers and accelerate time to value.
• Drive adoption and usage of hirify.global Construction Cloud across assigned accounts.
• Identify retention risks, coordinate renewals with sales, and uncover expansion opportunities.
• Lead customer check-ins, executive business reviews, webinars, and mentoring sessions.
• Advocate for customer needs, improve internal processes, and promote construction solutions.

Requirements

• At least 3 years of experience in a customer-facing B2B role.
• Experience in Customer Success, Account Management, or another client-facing role.
• Four-year degree or equivalent experience.
• Experience with AEC workflows and awareness of BIM solutions focused on construction.
• Previous experience in the construction industry.
• Curiosity, organization, process orientation, and the ability to work independently and collaboratively.

Culture & Benefits

• Collaborative environment that values multiple perspectives and belonging.
• Health and financial benefits, time away, and wellness support.
• Compensation may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.