Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing and growing strategic enterprise accounts to drive product adoption and value realization with an accent on post-sale relationship management, account expansion, and churn reduction. Focus on building best-in-class success playbooks and leveraging data-driven insights to influence decision-making within global brands.

Location: Hybrid in Austin, Texas (must be able to commute to the office 1-2 times a week)

Company

A global design platform redefining how the world experiences design through creative empowerment.

What you will do

• Lead the post-sale journey for strategic enterprise accounts, including onboarding, training, adoption, and advocacy.
• Identify and execute account growth opportunities through relationship building and forecasting to drive renewals and expansion.
• Create and implement best-in-class SaaS processes and operational playbooks for the customer success organization.
• Collaborate with cross-functional teams to identify product improvements based on client feedback and feature adoption.

Requirements

• 3+ years of enterprise-level post-sales experience in B2B SaaS.
• Proven track record of exceeding quotas and driving account growth.
• Ability to utilize data and analytics to build narratives and influence executive decision-making.
• Must be based in or able to commute to the Austin, Texas office 1-2 times per week.

Culture & Benefits

• Equity packages to share in the company's success.
• Comprehensive health benefits plans and 401(k) retirement plan with company contribution.
• Inclusive parental leave policy supporting all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
• Flexible leave options to support personal needs and recharging.