Sales Business Retention Rep (SaaS)

Location: USA-GA-Remote; up to 10% travel, primarily domestic. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $57,400–$98,350 USD per year, plus commission eligibility.

Company

hirify.global provides Lippincott Solutions and other professional information, software, and digital learning products.

What you will do

• Manage National and Mid-Market customer account portfolios and build trusted relationships with key stakeholders.
• Lead proactive customer meetings, business reviews, follow-ups, and value-focused conversations.
• Support implementations and onboarding through kickoff meetings, training coordination, adoption guidance, and early-risk management.
• Drive product adoption, monitor customer health and usage trends, and identify retention, renewal, expansion, and advocacy opportunities.
• Maintain customer records and interaction documentation in Salesforce, including usage reporting and next steps.
• Collaborate with Account Executives and internal teams on customer strategy, enablement, process improvements, and knowledge sharing.

Requirements

• 2+ years of experience in Customer Success, Account Management, Sales Support, or a related customer-facing role.
• Experience managing customer relationships and balancing multiple priorities.
• Strong written and verbal communication skills, including the ability to lead virtual customer meetings.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
• Experience with CRM systems is preferred; Salesforce experience is a plus.

Nice to have

• 3+ years of Customer Success or B2B client management experience.
• Experience in healthcare, nursing, clinical environments, SaaS, digital platforms, or learning technologies.
• Experience preparing customer presentations, account plans, business reviews, project plans, or customer training.
• Interest in using AI and productivity tools to improve work quality and efficiency.

Culture & Benefits

• Remote role with occasional domestic travel and possible onsite interview participation.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation and sick time, plus paid parental leave.
• Use of technology and AI tools to improve customer communication and productivity.

Hiring process

• Interviews must be completed without AI tools, generated responses, or external prompts.
• Interviews may include in-person participation at a hirify.global office; virtual backgrounds must be removed.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.